1. Definitions & Interpretations
    1. «The company» refers to STARS (St Tropez Accommodation Rentals & Services)
    2. «The guest» is the person in whose name the booking is made.
    3. «Force Majeure» refers to unforeseen circumstances out of our control that prevents the company from fulfilling its contract such as war, threat of war, riot or civil strife, terrorist activity, natural disaster, fire, outbreak of illness, epidemic or adverse weather conditions.
  2. Bookings
    1. Choose your preferred property and inform us via email or telephone.
    2. The company will send confirmation of availability & the amount of the non-refundable deposit to be paid to secure the booking.
    3. The signatory agrees to the terms and conditions upon behalf of all persons included in the booking.
    4. The signatory must be over the age of 18. The company will not accept bookings from guests under the age of 18.
    5. Upon receipt of the non-refundable deposit, the company will send the guest a rental agreement with the outstanding balance & due date.
  3. Payment
    1. The remaining balance must be paid no less than 8 weeks prior to the arrival date.
    2. The company reserves the right to treat a booking as cancelled if the full payment is not paid by the due date.
    3. Bookings made within 8 weeks of the arrival date, shall be paid in full at the time of the reservation.
  4. Price
    1. The total amount paid by the guest is an all-inclusive rate. This total amount includes the amount for the number of nights booked, the end of stay clean as well as the linen & towels.
  5. Security deposit
    1. A security deposit is required to cover the costs of damages or breakages made to the property.
    2. The amount varies, it is set by each owner and must be paid 8 weeks prior to the arrival date.
    3. The company reserves the right to refuse entry to the property if it has not received the security deposit.
    4. The cost of damages or breakages will be deducted from the security deposit and the remaining balance will be returned to the guest. If the security deposit does not cover the damages or breakages, the owner is entitled to recover additional costs from the guest.
    5. The company shall return the security deposit to the guest within 14 days after departure from the property.
  6. Cancellations
    1. Cancellation by the company
      The company has the right to cancel a guest’s booking in the following circumstances:

      1. Due to force majeure in which case the company shall offer, if available, alternative holiday accommodation of similar standard or a refund of all monies paid by the guest within 7 days.
      2. If payment is not made in full by the due date.
      3. At the company’s discretion, at any time in which case the company shall make the offer as stated in article 5.1.1.
    2. Cancellation by the guest
      1. Cancellations by the guest must be sent in writing by the person in whose name the booking was made.
      2. Cancellations apply from the date of receipt of the notification by the Company.
      3. If the cancellation notification is received 63 days or more before the arrival date, only the booking deposit is forfeit.
      4. Thereafter, the following percentage of the total holiday price will be payable as a cancellation charge by the guest:
        1. Between 63 – 42 days before arrival 50%
        2. Between 42 – 30 days before arrival 75%
        3. Between 30 days and the arrival date 100%
        4. Cancellation charges also apply to partial cancellations (e.g. where a guest books for 2 weeks but amends to 1 week. In this case, cancellation charges would apply to the second week).
  7. Our liability
    1. As we act solely as agent for the owner, we cannot accept liability for any act(s) or omission(s) of the owner or anyone representing, or employed by them. Furthermore, we cannot accept any liability for any shortcomings or defects with or in any property as they are within the sole control of the owner.
    2. We do all in our power to fulfil our contract however we cannot accept liability for delay, alteration or cancellation of your holiday due to force majeure.
  8. Insurance
    1. It is a booking condition that all members of the party have comprehensive travel insurance including cover for possible cancellation.
    2. The company reserves the right to refuse bookings from guests who are not adequately insured against holiday risks.
  9. Complaints
    1. Complaints must be signalled upon arrival at the property to the managing agent who will then attempt to resolve the problem.
    2. Complaints received at the end of the holiday or after departure will not be accepted.
    3. If the guest vacates the property before the departure date without notifying our local representative, they will not be entitled to a refund.
    4. The company cannot be held responsible for noise or disturbance originating from outside the property.
    5. The company cannot be held responsible for the breakdown of mechanical equipment such as boilers, pumps, air conditioning units, swimming pool filtration systems, nor for the failure of public utilities such as water, gas, electricity and WIFI (internet access).
  10. Property
    1. The company accepts no responsibility for descriptions which contain inaccurate, incomplete or misleading information or errors supplied by ourselves or the owner.
    2. Owners reserve the right to make modifications to the property that are considered necessary in light of operating requirements. In the interest of continual improvement, owners reserve the right to alter furniture, amenities and facilities, either advertised or previously available, without any prior notice.
  11. Law
    1. This agreement is governed by and shall be construed in accordance with the laws of England and Wales.
  12. Health & safety
    1. guests must familiarise themselves upon arrival at the property with all health and safety features including house alarms, fire extinguishers, fire alarms and swimming pool alarms.
    2. guests must have security procedures in place involving members of the party, especially young children around swimming pools and barbeques.
    3. The company will not be held responsible for any accidents, injuries or illnesses that occur during the guests stay in the premises.
  13. Security & valuables
    1. The company will not be held responsible for the loss of personal belongings and valuables of the guests.
    2. When provided, burglar alarms must be activated, safes used and proper care be taken against theft and burglary.
    3. It is the guest’s responsibility to ensure all doors and windows are closed and locked when leaving the property or when in the grounds/by the poolside.
    4. If theft or damage to the owner’s property occurs through negligence on your part, the owner is entitled to seek compensation.
    5. No refund can be given, should the guest decide to vacate the property as a consequence of a burglary unless it can be proven that the company failed to inform the guest of any anti-burglary systems in place.
  14. House rules/behaviour
    1. Smoking
      1. Smoking is not permitted inside the properties.
      2. guests are required to use designated smoking areas.
    2. Air conditioning
      1. Within the properties equipped with air conditioning, their use will only be effective if doors and windows are closed whilst running.
      2. The company cannot be held responsible for non-effective air conditioning if this procedure is not followed.
      3. The owner may require an additional charge if electricity consumption is above average due to non-adherence to this guideline.
    3. Upkeeping
      1. The guest is responsible for maintaining the standard of cleanliness, repair and condition of the property, its contents and the grounds throughout the term of their stay.
      2. The guest will be held responsible for any breakages, loss or damage to the property, its contents or the grounds caused by members of the party.
      3. Said breakages, loss and damage will entail deductions from the security deposit.
    4. Use
      1. The guest shall use the Premises solely for the purpose of a holiday rental, not exceeding the number of guests agreed upon. The guest shall not operate a business from the Premises or use it for any improper, immoral or illegal purpose.